Welcome to our website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mount Auto Equip Services Pty Ltd relationship with you in relation to this website.

The term Mount Auto Equip Pty Services Ltd or 'us' or 'we' refers to the owner of the website whose registered office is:

Mount Auto Equip Services Pty Ltd
Unit 13, 122-126 Old Pittwater Road
Brookvale, NSW
​Australia 2100

Our Australian Business Number is 12 603 397 628. Our Australian Company Number is 603 397 628.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited unless agreed upon with Mount Auto Equip Services Pty Ltd.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without written consent from Mount Auto Equip Services Pty Ltd.

Your use of this website and any dispute arising out of such use of the website is subject to Australian laws.

Security policy

You know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Terms & Conditions and Returns/Refunds Policy

Returns and Refunds are only accepted using our procedure as follows:

General

Returns can only be made by prior agreement with Mount Auto Equip Services Pty Ltd. This maybe by phone call, email or, letter.

Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed in writing with Mount Auto Equip Services Pty Ltd. If the item has a packaging seal and this seal is broken, this item cannot be returned.

You should return any product to us via a suitably insured means based on the value of the product. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.

Software and Electronic items can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty. Should this be the case, please contact us.

Unwanted Goods

We are not obliged to accept the return of an unwanted good unless covered by the Australian Distance Selling Regulations. In that instance, you will be required to notify us in writing within 7 working days after the date of delivery. The goods must be returned in an unused and re-saleable condition within 7 days of our receipt of your cancellation. You will be responsible for the cost of returning the item to us.

After 7 working days of the date of delivery, we are entitled to accept returns at our discretion. Contact us to find out if this is possible. Any goods returned will be unopened and in a re-saleable condition, and will be subject to an administration and handling fee of up to 20% of the invoice value. You will be responsible for the cost of returning the item back to us.

Postage and packing costs are non-refundable.

Damaged, Defective or Faulty Goods

If you are dissatisfied with the quality of the goods or the goods are damaged or wrongly supplied, you must give written notice to Mount Auto Equip Services Pty Ltd within 7 working days of delivery. We will arrange as our option to refund or replace the goods.

Privacy

Whether you buy from us, contact us with an enquiry or subscribe to our mailing list, we will NOT sell or rent your details to third parties.

We may contact you on occasion by email or post to provide you with details of new products or services, with details of special offers or with information we believe may be of interest to you.

You may leave our mailing list at any time. You can also contact our sales team to request that you are removed from future emails or post.

General information, including use of the website

We will not ship any goods until payment has been received (and cleared) in full.

Placing an order through this website does not guarantee that goods will be despatched and does not create a commitment on our part (or yours) to complete the transaction.

We do not guarantee that the prices quoted on the website are correct. If you place an order and are shown an incorrect price, we will contact you to inform you of the correct price. We are not obliged to sell at the incorrect price.

Use of this website is at your own risk. We cannot be held responsible for orders lost or misplaced in transit.

Problems

In the event that any items are lost or damaged during transit, please contact us via the 'Contact Us' page on the website.

Australia Post require 30 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.

• Your item will by despatched to the address used at check out. 
• We are not responsible for items sent to an incorrectly supplied address. 
• We are not responsible for items you forget to collect in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

Returns

We can only accept items returned to us within reasonable time (7 days) from the date your order was purchased. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable.

For 'return to sender' or 'delivery refused', there will be 15% restocking fee from the subtotal.

To ensure no loss or damage in the mail, all returns must be sent registered with tracking and tracking details must be quoted via email.

Returns with scissor marks will not be accepted. Items must be returned to us in an unused condition.
For wrong choice, changed mind or otherwise, there will be 35% restocking fee from the subtotal.

For wrong choice, changed mind or otherwise, there will be 35% restocking fee from the subtotal.

Faults

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please contact us via the 'Contact Us' page on the website We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.

Special Conditions 

Mount Auto Equip Services Pty Ltd will not accept any responsibility for any variation in shade, material, specifications or composition shown within our website. Cancelled orders are only permitted with prior authorisation of Mount Auto Equip Services Pty Ltd. We have the right to refuse to accept a cancelled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason. Website colours should be used as a guide only. 

Fraud, High Risk or other customers

We reserve the right to refuse orders not originating from Australia or Australian credit card holders due to high fraud risk.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Mount Auto Equip Services Pty Ltd. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission.

Feedback

We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them.

Right to alter Terms & Conditions

We reserve the right to alter these terms and conditions without notice from time to time.

Goods and Services tax (GST) is for Australian residents only.

Recommendations for Australian Customers

Shipping within Australia via Australia Post postal Service or Couriers Please Road Courier Service. 

Taxes, Duties and Brokerage fees

If a purchase is made outside of Australia, you are responsible for paying the duties, GST/VAT, import taxes, and brokerage fees. Contact your customs officials to get an estimate. Mount Auto Equip Services Pty Ltd does not charge any taxes or brokerage fees for international orders.

Payment Methods

Mount Auto Equip Services Pty Ltd accepts PayPal, Visa, Mastercard, cheque or Netbank transfer. You do not have to have a PayPal account to make a transaction.

CODs We do not accept COD's.

Leasing is available, typically only to business owners. Contact us for more information.

PO's are accepted only from schools, governments and governmental organisations and national accounts. Fax to + 61 2 9905 8055 or email to: mountautoequip@optusnet.com.au

Prepay is acceptable, please mail cheque or money order (allowing clearance time) to:
Mount Auto Equip Services Pty Ltd

Unit 13, 122-126 Old Pittwater Road
Brookvale NSW Australia 2100

 

Shipping Estimates

Under certain circumstances or on some occasions, next day or overnight shipping logistics may not be possible or may be unavailable. We are unable to guarantee this service and a 1-5 business day shipping period is agreed as acceptable. 

You can obtain shipping estimates to your post code via www.austpost.com.au or www.couriersplease.com.au

All items to be shipped from Post code 2100.

Or alternatively, contact us for more information.

Quotes

Follow the same procedures for creating shipping estimates, listed above.
Or contact us for more information.

Shipments within Australia

If there are any problems with the shipment, such as: late delivery; delivery confirmation, damages, etc... please contact us asap for more information.

Australia Post require 30 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.

• Your item will by despatched to the address used at check out. 
• We are not responsible for items sent to an incorrectly supplied address. 
• We are not responsible for items you forget to collect in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

International Shipments

Exchange Rates

All prices posted and calculated on www.autoequipment.com.au are in Australian Dollars.

Taxes, Duties and Brokerage fees

You are responsible for paying the duties, GST/VAT, import taxes and any brokerage fees. Contact your customs officials to get an estimate. Mount Auto Equip does not charge any taxes or brokerage fees for international orders.

Lost or Delayed Shipments

Delayed in Transit

Shipments can be lost or delayed for a number of reasons:

• Wrong address
• Address cannot be located
• Customs (international shipments only)
• Disasters
• Lost by shipper
• No one available to receive the package
• If Australia Post or Couriers Please were to lose a package:
  We will initiate a TRACKING process which can typically take up to 7 days to complete.
  We will advise how to proceed on a case by case basis.